Contact Us

Frequently Asked Questions

When can I place an order?

Our online store is open 24/7, allowing you to shop our collections at any time that suits you, from anywhere in the world.

I haven't received my confirmation email. What should I do?

We send two automated updates for every order:

Order Confirmation — sent immediately after purchase
Shipping Notification — sent once your package leaves our facility

If you don't see these, please check your Spam/Junk folder. If you checked out using a mobile number, you will not receive email updates — contact us to add an email address to your order.

How long does order processing take?

Most orders are processed and dispatched within 2 to 3 business days. During peak seasons, this window ensures every item is meticulously checked for quality before leaving us.

What are the shipping times?

Standard Delivery: 3 to 12 business days. Average Delivery: most customers receive their orders within 5 to 10 business days. Shipping times start from the date of dispatch, not the date of order. You will receive a tracking number as soon as your order is dispatched.

Can I amend my delivery address?

If you've noticed an error, please contact us immediately. We can update details as long as the order has not yet been processed. Once with the courier, changes cannot be guaranteed.

Get in Touch

We're here to help! Whether you have a question about sizing or need support with an order, feel free to reach out.

Email us: info@seoden-london.com
Response time: we aim to respond to all inquiries within 24 to 48 hours.

Customer Support Hours:
Monday–Friday: 9:00–18:00
Saturday: 9:00–17:00
Sunday: 9:00–17:00

Alternatively, fill out the form below and we'll get back to you as soon as possible.

Seoden London is operated by SEODEN GROUP LTD.
Registered in England and Wales.
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Company registration number: 17390154
Email: info@seoden-london.com